A seasoned customer success leader with 15+ years of experience driving exceptional CX and streamlining support processes.
Fluent in English (C2), Spanish (C2), Portuguese (B2), and Catalan (B1), with a proven ability to build and manage high-performing international teams.
Expert in SaaS, mobile applications, and enterprise software, with a proven track record of implementing strategic initiatives, deploying and maintaining support technology and systems, and translating user needs into actionable improvements for product development.
1.3M users supported to drive revenues in excess of 80M USD.
Feel welcome to download and review my resume here:
After years of improvising engaging tales with positive values, I realized that probably hundreds of stories were now lost and forgotten.
For the past couple of years, I've been compiling the bedtime stories I tell my kids.
I want to share my storytelling legacy with every parent, grandparent, educator, aunt, uncle, babysitter, and anyone who can read and tell stories.
The result is my ever-growing, and completely free, online bedtime stories library: Kwentos
>>>https://kwentos.online<<<
Please visit, share, and most importantly, tell stories!
| “We rise by lifting others” | |
| — Robert Ingersoll |
Whenever possible, I like to donate my time and skills to help good causes.
If your charitable organization is in need of my skills, reach out to me and we’ll work something out.
Please support the organizations below.
The Redwood Empire Food Bank
>>>https://refb.org<<<
Jacqueline Kennedy’s Coats for Kids
>>>https://jackiecoats.org<<<
y = father³ + 2cat + dog
Neurodiverse, permanently curious and hungry for knowledge.
100% remote worker.
Background in engineering and language teaching.
I speak 4 languages and understand a couple more.
Caregiver by nature; I excel at making customers become embassadors.
It's impossible to mention the literal hundreds of clients who trusted me with their projects over the past 15 years.
However, here is a sample of the companies and entities I've worked for:
Yale University | Source Elements | Infragistics | Equity Brands | The Meet Group | AccountMate Software Corporation | LatAm Logistic Properties | OSF Digital | BeOne Development | Fafco | PK30 System | Crystal Lake Media | Noval Properties | Holder Barcelona | Syncwire | Stromboli Adventures | SPIMEC | Music.ai
Congratulations–you reached the fun side of this website!
Take a look at some stuff I've built out of pure curiosity:
I needed a recurring, looping, custom timer/alarm to ring every 15 minutes.
After googling for a while, I didn't like any of the ones available–so I built one myself!
